CHECK-IN:

When you first arrive, head over to our ticket booth. For directions to our ticket booth please go to our info page.

Check in by telling the Booth Attendant the name your tickets were purchased under. Each person in your party will receive a Boarding Ticket from the Booth Attendant. (Boarding Tickets are different from your conformation print out or the QR code on your phone.) Each passenger MUST have a boarding ticket in order to board the ship.

We recommend arriving 20 – 30 minutes before your cruise time. Early check in is suggested as most of our cruises run back to back with a cruise before and after yours.

BOARDING:

After checking in and getting your Boarding Tickets you will line up for boarding. The ship docks behind the booth and that is where you will board.

The crew will begin boarding procedures 10-15 minutes before the scheduled cruise time. Once the Captain deems the ship ready, the crew will make an announcement and welcome you on board.

Make sure to have your Boarding Tickets ready to give to the crew.

SETTING SAIL:

Once all passengers are on board and cruise start time has been reached, the crew will begin your cruise.

The ship will leave dock promptly at the cruise start time. The ship will not return back to dock until the end of the cruise.

Please arrive and check in 20 – 30 minutes BEFORE the scheduled start time. Once the ship has left dock it will not return to pick up late customers. This is so we may stay on schedule. Refunds will not be issued for late arrivals.

If you have any questions or need any assistance, please contact us at (814) 836-0201 or info@piboattours.com.